Casino Terms and Conditions
1.1. By using and/or visiting any section of MaxCasinoMax.com (hereinafter referred to as the
special offers which may be found on the Website from time to time. All of the terms and conditions listed above
shall together be referred to as "the Terms". Please read the Terms carefully before accepting them. If you do not
agree to accept and be bound by the Terms please do not open an account, and/or continue to use the Website. Your
further use of the Website will constitute your acceptance of the Terms. The Terms will come into effect on the on
the 1st of May 2013.
GENERAL TERMS AND CONDITIONS
2.1. The services and the Content on the Website are provided by Invicta Networks N.V., a
Curacao, Netherlands Antilles (Invicta Networks N.V. E-Commerce Park Vredenberg / Landhuis Groot Kwartier Groot
Kwarierweg 12, Curacao, +74993462030) based company which is fully licensed and regulated by the laws of that
country. Daughter company Brivio LTD, Address: Arch. Makariou III, 135Emelle Building, 4 floor, 3021, Limassol,
Cyprus. References in the Terms to "us", "our," "we" or the “the Company” are references to the relevant company
who you are contracting with, as specified above.
3. CHANGES TO THE TERMS
3.1. The Company reserve the right to amend, modify, update and change any of the Terms for a
number of reasons, including commercial, legal (to comply with new laws or regulations) or customer service. The
most up-to-date Terms and their effective date are available on the Website. We will notify the player of any such
amendment, modification or change by publishing the new version of the Terms on the Website. It is the
responsibility of the player to make sure that he is aware of the current terms and conditions of the Terms and the
Company advises the player to check for updates on a regular basis. The Company reserves the right to modify the
Website, services and software and/or change the system specification requirements necessary to access and use the
services at any time and without prior notice.
3.2. If any change is unacceptable to you, you may either cease using the Website, and/or
close Your Account by complying with paragraph 12 of the Terms. Your continued use of any part of the Website after
the date on which the Terms are stated to come into effect will be deemed to be your binding acceptance of the
revised Terms, including (for the avoidance of doubt) any additions, removals, substitutions or other changes to
the identity of the Company in paragraph 2.1 of the Terms, whether or not you have had notice of, or have read, the
4. LEGAL REQUIREMENTS
4.1. No-one under the age of 18 or the age of legal consent for engaging in the activities
included in the services under the laws of any jurisdiction, whichever is higher ("Legal of Age") may use the
services under any circumstances and any person not Legally of Age who uses the services will be in breach of the
terms of this Terms. The Company reserves the right to request proof of age at any stage to verify that persons not
Legal of Age are not using the services. The Company may cancel a person's account and exclude a person from using
the services if proof of age is not provided or if the Company suspects that a person using the services is not
Legal of Age.
4.2. Internet gambling may not be legal in some jurisdictions. You understand and accept that
the Company is unable to provide you with any legal advice or assurances in respect of your use of the Services and
the Company makes no representations whatsoever as to the legality of the Services in your jurisdiction. Use the
services on the Website are at your sole option, discretion and risk, and you are solely responsible for
ascertaining whether it is legal in your jurisdiction.
4.3. The Company does not intend to enable you to contravene applicable law. You represent,
warrant and agree to ensure that your use Website services will comply with all applicable laws, statutes and
regulations. The Company shall not be responsible for any illegal or unauthorized use of the Website services by
4.4. The Company does not permit accounts to be opened by, or make any deposits nor used
from, customers located or domiciled in United States of America. This list of jurisdictions may be changed by the
Company from time to time with or without notice. You agree that you are not allowed to open an account, nor
attempt to use Your Account, if you are based in this (these) jurisdiction (-s).
4.5. You are fully responsible for any applicable taxes and fees resulting from proceeds
gained from the use of the Website. If winnings are taxable in your jurisdiction, you are required to keep track
and report the winnings to the appropriate authorities.
5. OPENING YOUR ACCOUNT
5.1. In order to open an account (“Your Account”) to use the Website services, you should
provide your e-mail address, choose a password and fill-out the information required to complete the registration
by providing us with the personal information, including your name, date of birth and phone number.
5.2. Your name on Your Account must match your true and legal name and identity. To verify
your identity, the Company reserves the right to request at any time satisfactory proof of identity (including but
not limited to copies of a valid passport / identity card and/or any payment cards used). Failure to supply such
documentation may result in suspension of the account.
5.3. You certify that you have provided accurate, complete and true information about
yourselves upon registration and will maintain the accuracy of your information by promptly updating any
registration information that may have changed. Failure to do so may result in account closure, account limitations
or voiding of any transactions (bonus, winnings).
5.4. If you have any questions or if you encounter any problems during registration, you can
contact Support Service by sending an email to support@MaxCasinoMax.com.
5.5. You may only open a single account at the Website. Any other account you open on the
Website will be considered as the "Duplicate Account". All Duplicate Accounts may be immediately closed by us
5.5.1. all transactions made from the Duplicate Account will be made void;
5.5.2. all stakes or deposits made using that Duplicate Account will be returned to you;
5.5.3. any returns, winnings or bonuses which you have gained or accrued during the time the
Duplicate Account was active will be forfeited from you and may be reclaimed by us, and any funds withdrowned from
the Duplicate account shall be returned to us on demand.
6. VERIFICATION OF YOUR IDENTITY; MONEY LAUNDERING REQUIREMENTS
6.1. In consideration of the rights granted to you to use the services, you represent,
warrant, covenant and agree that:
6.1.1. You are not under the age of 18 or any legal age required for gambling or gaming
activities under the law or jurisdiction that applies to you;
6.1.2. You are the rightful owner of the money in Your Account and all details provided by
you to the Company either during the registration process or at any time thereafter, including as part of any
payment deposit transaction, are true, current, correct and complete and match the name(s) on the credit/debit
card(s) or other payment accounts to be used to deposit or receive funds in your account.
6.1.3. You are fully aware that there is a risk of losing money when gambling by means of the
services and you are fully responsible for any such loss. You agree that your use of the services is at your sole
option, discretion and risk. In relation to your losses you shall have no claims whatsoever against the
6.1.4. You fully understand the methods, rules and procedures of the services and Internet
gambling in general. You understand that it is your responsibility to ensure the details of bets and games are
correct. You will not commit any acts or display any conduct that damages the reputation of the Company.
6.2. By agreeing to the Terms you authorize us to undertake any verification checks we may
require or that may be required by the third parties (including, regulatory bodies) to confirm your identity and
contact details (the "Checks").
6.3. During these Checks we may restrict you from withdrawing funds from Your
6.4. If any of the information that you provide to us be untrue, inaccurate, misleading or
otherwise incomplete, you will be in breach of contract and we reserve the right to terminate your account
immediately and/or prevent you from using the services, in addition to any other action that we may choose to
6.5. If we are unable to confirm that you are at the Legal Age then we may suspend Your
Account. If a fact that you were under the Legal age at the time you made any gambling or gaming transactions,
6.5.1. Your Account will be closed;
6.5.2. all transactions made during that time will become void, and all related funds
deposited by you will be returned;
6.5.3. any stakes or bets made during that time will be returned to you; and
6.5.4. any winnings which you have accrued during that time will be forfeited from you and
you will be required to return to us all funds that were withdrawn from Your Account.
7. USERNAME, PASSWORD AND SECURITY
7.1. After opening Your Account, you must not disclose (whether deliberately or accidentally)
your username and password to anyone else. If you have lost or forgotten Your Account details you may recover your
password by clicking on the “Remind Password” link below the login window.
7.2. You are entirely responsible for maintaining the confidentiality of your password and
you have sole responsibility for any and all activities that occur under your account. You remain liable for losses
incurred by yourself or a third party on Your Account.
7.3. You must notify The Company immediately of any unauthorized use or theft of Your Account
or any other breach of security. If requested you agree to provide The Company with evidence of such theft or
unauthorized use. The Company will not be liable for any loss that you may incur as a result of someone else using
your password, either with or without your knowledge.
8. DEPOSITS AND WITHDRAWALS TO/FROM YOUR ACCOUNT
8.1. If you wish to participate in betting or gaming using the Website, You must deposit
money into Your Account.
8.2. You undertake that:
8.2.1. all money that you deposit in Your Account is untainted with any illegality and, in
particular, does not originate from any illegal activity or source; and
8.2.2. all payments made into your account are authorized and you will not attempt to reverse
a payment made into Your Account or take any action which will cause such a payment to be reversed by a third
party, in order to avoid any legitimate liability.
8.3. The Company does not accept 3rd party deposits, ie. a friend, relative, partner, husband
or wife. You must deposit from an account/system or credit card that is registered in your own name. If we discover
during our security checks that this has occurred, all casino winnings will be forfeited and sent back to the
casino and the original deposit to the rightful owner of the account/Credit Card.
8.4. If bank transfer is required to return the money to the rightful owner, all bank charges
will be borne by the receiver.
8.5. You are allowed to use only one phone number if you wish to add money to Your Account
with paid SMS. You should indicate this phone number in your profile. Only half of the added sum goes to Your
Account. The Company does not allow the users to take loans from cell phone operators who allow this type of
service, even if the operator allowed that. You cannot make sms deposits with such loans with negative balance.
Users violating this rule are blacklisted, and gamers' accounts are blocked without a withdrawal option.
8.6. We do not accept cash funds sent to us. We reserve the right to use third party
electronic payment processors and/or financial institutions to process payments made by and to you in connection
with your use of the services. To the extent that they do not conflict with the terms of this Term, you agree to be
bound by the Terms of such third party electronic payment processors and/or financial institutions.
8.7. By depositing money, you agree that you will not make or attempt to make any
charge-backs, and/or deny or reverse any payment that you have made and you will reimburse the Company for any
charge-backs, denial or reversal of payments you make and any loss suffered by the Company as a consequence
8.8. In case of suspicious or fraudulent payment, including the use of stolen credit cards or
any other fraudulent activity (including any charge-back or other reversal of a payment), the Company reserves the
right to block Your Account, reverse any made pay-out and recover any winnings. We are entitled to inform any
relevant authorities or entities (including credit reference agencies) of any payment fraud or other unlawful
activity and may employ collection services to recover payments. However, under no circumstances shall the Company
be liable for any unauthorized use of credit cards, regardless of whether or not the credit cards were reported
8.9. We may at any time set off any positive balance on Your Account against any amount you
owe to us when we re-settle any bets or wagers pursuant to Duplicate Accounts, Collusion, Cheating, Fraud and
Criminal Activity or Errors.
8.10. You acknowledge and agree that Your Account is not a bank account and is therefore not
insured, guaranteed, sponsored or otherwise protected by any banking or other system insurance. Additionally, any
money deposited in Your Account will not earn any interest.
8.11. You may request withdrawal of funds from Your Account at any time provided
8.11.1. all payments made into Your Account have been confirmed as cleared and none have been
charged-back, reversed or otherwise cancelled;
8.11.2. any Checks referred to in paragraph 6 above have been completed.
8.12. When making a cash-out request a certain points need to be considered:
8.12.1. all information in your Profile must be filled out;
8.12.2. funds must be withdrawn with the same method used for depositing;
8.12.3. Due to MasterCard's regulations we are not permitted to return funds to your
MasterCard Credit Card. Therefore, any withdrawal request made after depositing using a MasterCard Credit Card will
need to be returned via an alternative payment method;
8.12.4. If the requested amount exceeds one thousand united states Dollars (USD 1,000) or
more, the player identification procedure must be carried out by sending us a copy or a digital photograph of your
identification documents, such as the Passport or an ID card (page with a photo). The passport series and number
may be painted out on the image. If you made deposits to your account with the plastic card you must also send us
the copies of this card’s front side and back side. The first six digits and the last four digits of the card’s
number (if you have the card number embossed note that the same digits must be covered on the card’s front side and
the back side ) must be visible, the CVV2 code must be painted out.
8.12.5. if the total bet is less than three times the first deposit, the Company reserves the
right to withhold 10% (but no less than 0.5 USD or the equivalent sum) of the amount being withdrawn in order to
cover the bank transfer expenses. If the deposit was made via the plastic card the administration takes away 20% of
the current player balance.
8.12.6. No more than USD 5,000 per day, USD 10,000 per week and USD 20,000 per month can be
8.12.7. If a player wins USD 20,000 or more the Company reserves the right to divide the
pay-outs into monthly installments of at least $ 20,000, until the full amount is paid out. No interest on the
outstanding amounts will be paid out. Wins from progressive jackpots are not affected by this clause.
8.12.8. You agree with our withdrawals schedule. Withdrawal requests are processed three days
a week: Monday, Wednesday, Friday from 10am to 6pm GMT 0. The Company is not responsible for any time delays in
payment processing appearing after the withdrawal request has been served by our managers.
8.12.9. If money were transferred from phone operator, withdrawal with sms is delayed for 2-3
weeks due to the fraud check.
8.13. We reserve the right to charge a fee amounting to our own costs for withdrawal of funds
that have not been put into play.
9. PLACING A BET OR GAMING
9.1. It is your responsibility to ensure that the details of any transaction which you place
are correct before confirming the bet.
9.2. Your transaction history can be accessed by clicking ‘Cashier” on the
9.3. We reserve the right to refuse the whole or the part of any transaction requested by you
at any time in our sole discretion. No transaction shall be deemed accepted until you receive a confirmation from
us. If you did not receive a confirmation that your transaction has been accepted, you should contact
9.4. You may cancel bets at any time either by sending a request to Support
9.5. Your cancellation of an unmatched bet becomes effective once we send you confirmation of
the cancellation. In the event that your cancellation request is not received and processed in good time, you
acknowledge that your bet may remain outstanding and available for acceptance.
10. COLLUSION, CHEATING, FRAUD AND CRIMINAL ACTIVITY
10.1. The following activities are not allowed and constitute a material breach of the
10.1.1. providing information to third parties;
10.1.2. using an unfair advantage or influence (commonly known as cheating), including the
exploitation of bugs, loopholes or errors in our software, the use of automated players (also known as 'bots'); or
the exploitation of an 'error';
10.1.3. undertaking fraudulent activities to your advantage including the use of a stolen,
cloned or otherwise unauthorized credit or debit card as a source of account deposits;
10.1.4. taking part in any criminal activities including money laundering and any other
activity with criminal consequences;
10.1.5. colluding or attempting to collude and intending to participate, directly or
indirectly, in any collusion scheme with any other player in the course of any game you play or will play on the
10.2. Any free funds received from the Company (bonuses, comp point etc.) also cannot be a
subject for abuse by any means.
10.3. The Company will take all reasonable steps to prevent collusion or any attempts to
collude; detect them and the corresponding players; and deal with the corresponding players accordingly. We will
not be liable for any loss or damage which you or any other player may incur as a result of collusive, fraudulent
or otherwise illegal activity or cheating and any action we take in this respect is at our sole
10.4. If you suspect a person is colluding, cheating or undertaking a fraudulent activity you
shall as soon as reasonably practicable report this to us by e-mail.
10.5. If the Company has a suspicion that you may be engaging in or have engaged in
fraudulent, unlawful or improper activity, including, without limitation, money laundering activities, or conduct
otherwise in violation of the Terms, your access to the services may be terminated immediately and/or your account
blocked. If your account is terminated or blocked in such circumstances, the Company is under no obligation to
refund to you any funds that may be in Your Account. The Company shall be entitled to inform relevant authorities,
other online service providers and banks, credit card companies, electronic payment providers or other financial
institutions of your identity and of any suspected unlawful, fraudulent or improper activity and you will cooperate
fully with the Company to investigate any such activity.
10.6. You shall use the services only in good faith towards both the Company and other
players using the services. In the event that the Company deems that you have been using the services or the
software in bad faith the Company shall have the right to terminate Your Account and any other accounts you may
hold with the Company and the Company shall be entitled to retain all monies therein. You hereby expressly waive
any future claims against the Company in such regard.
11. OTHER PROHIBITED ACTIVITES
11.1. You must not use any abusive or aggressive language or images; swear, threaten, harass
or abuse others, including other users, or behave in this manner towards the Company staff that operate or support
11.2. You shall not corrupt or flood the Website with information causing the Website to
malfunction, nor shall you take any actions that may affect the functioning of the Website in any way, for example
(but not limited to) releasing or propagating viruses, worms, logic bombs or any similar actions. Any multiple
submissions or "spam" are strictly prohibited. You must not interfere or tamper with, remove or otherwise alter in
any way any information available on the Website.
11.3. You shall use the Website for personal entertainment only and you are not allowed to
reproduce the Website or any it’s part in any form whatsoever without first obtaining our express
11.4. You must not attempt to gain an unauthorized access to the Website, the servers where
the Website is stored or any server, computer or database connected to the Website. You must not attack the Website
via a denial-of-service attack or any similar type of attack. In case when this provision is breached we will
report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by
disclosing your identity to them. In the event of such breach your right to use the Website will cease
11.5. We will not be liable for any loss or damage caused by a denial-of-service attack,
viruses or other technologically harmful material that may infect your computer equipment, computer programs, data
or other proprietary material that you suffer as a result of using the Website or downloading any material posted
on the Website, or on any website linked to the Website.
10.6. It is prohibited to sell or transfer accounts between players or to deliberately lose
chips or games in order to transfer chips to another player. An intentional loss of the game or a chip occurs when
you lose a hand or a game in order to transfer money to another user.
12. DURATION AND TERMINATION
12.1. You may terminate your account (including your username and password) at any time by
sending an email to us at support@MaxCasinoMax.com .
12.2. Until you have received a confirmation from us stating that we have closed Your
Account, you shall remain responsible for any activity on Your Account between the time when you send us an email
and the time when your account is terminated by the Company.
12.3. The Company reserves the right to collect fees, surcharges or costs incurred before you
cancel Your Account. In the event that Your Account is terminated, suspended or cancelled, no refund will be
granted, no other credits (e.g. bonuses, comp point etc) will be credited to you or converted to cash or other form
of reimbursement, and you will have no further access to Your Account.
12.4. Upon the termination of Your Account subject to any rights or obligations which have
accrued prior to termination, neither party shall have any further obligation to the other under this
12.5 The Company may terminate Your Account (including your username and password)
immediately without notice:
12.5.1. if for any reason we decide to discontinue to provide the services in general or
specifically to you;
12.5.2. if Your Account is associated in any way with any existing account that has been
12.5.3. If Your Account is associated with, or related to, existing blocked accounts, we may
terminate Your Account, irrespective of the nature of this relationship, and the registration details provided on
said accounts; or for any other reason we see fit. Save for as otherwise provided herein, on termination any
balance in Your Account will be returned to you within a reasonable time of your request, subject always to our
right to deduct any amounts owed by you to us;
12.5.4. if you attempt to manipulate or ascertain information concerning the software code or
are involved in collusion;
12.5.5. if you tamper or attempt to tamper with the software in any way;
12.5.6. if you are committing any offence eg by attempting to access the Website from a
jurisdiction where playing the games is illegal;
12.5.7. if you publish any actual or potentially defamatory, offensive, racist, harmful or
obscene language or material;
12.6. If Your Account remains inactive for a continuous period of 6 (six) months or more, we
may close or suspend Your Account without notice. In the event of such account closure, the Terms will be
terminated automatically from the date on which such termination takes effect.
12.7. Your inactive Account will be terminated with an electronic notice (or an attempted
notice) using your contact details. In the event of any such termination from our side, except to the extent that
such closure and termination is made in accordance with the paragraph 10 (Collusion, Cheating, Fraud and Criminal
Activity) or paragraph 17 (Breach of the Terms) of these Terms, we will refund the balance of Your Account to you.
If we are unable to locate you, the funds shall be remitted to the relevant gambling authority or to the
13. ALTERATION OF THE WEBSITE
13.1. We may, in our absolute discretion, alter or amend any service offered via the Website
at any time for the purpose of maintaining the Website.
14. IT FAILURE
14.1. Whenever unexpected system errors, bugs or problems occur in the software or hardware
we use to operate the Website, we will take immediate steps to fix the problem. We do not accept any liability for
IT failures which are caused by your equipment used to access the Website or errors related to your internet
15. ERRORS OR OMISSIONS
15.1. A number of circumstances may arise where a bet is accepted or a payment is made with
errors from the Company's side (for example, we mis-state any terms of gaming wager to you as a result of an
obvious error or data input error or as a result of a computer malfunction, as well as an error can be made by us
as to the amount of winnings/returns that are paid to you as a result of manual or automated input
15.2. The Company reserves the right to refuse, restrict, cancel or limit any bet.
15.3. If you are incorrectly awarded any winnings as a result of any human error or any bug,
defect or error in the software, or the failure of the relevant games product or the software to operate in
accordance with the rules of the relevant game (“Errors”), then the Company will not be liable to pay you any such
winnings and shall immediately inform the Company of the error and you agree to refund any such winnings that may
have been paid to you as a result of such error or mistake.
15.4. Neither we (including our employees or agents) nor our partners or suppliers shall be
liable for any loss including loss of winnings that results from any Error by us or an error by you.
15.5. The Company and its respective licensees, distributors, parents, subsidiaries,
affiliates and all of their officers and directors and employees will not be liable for any loss or damages which
may be caused by the interception or misuse of any information transmitted over the Internet.
16. EXCLUSION OF OUR LIABILITY
16.1. You agree that you are free to choose whether to use the services on the Website and do
so at your sole option, discretion and risk.
16.2. We will provide the Website with reasonable skill and care and substantially as
described in the Terms. We do not make any other promises or warranties regarding the Website or the products
offered via the Website and hereby exclude (to the full extent permitted by the law) all implied warranties in this
16.3. The Company shall not be liable in contract, tort, negligence, or otherwise, for any
loss or damage, including but not limited to the loss of data, profits, business, opportunities, goodwill or
reputation as well as business interruption or any losses which are not currently foreseeable by us arising from or
in any way connected with your use, of any link contained on the Website. The Company is not responsible for the
content contained on any Internet site linked to from the Website or via the services.
17. BREACH OF THE TERMS
17.1. You will be required to fully cover any claims, liabilities, costs or expenses
(including legal fees) and any other charges that may arise as a result of a violation of the Terms by
17.2. You agree to fully indemnify, defend and hold the Company, its white label partners and
their respective companies and their respective officers, directors and employees harmless immediately on demand
from and against all claims, demands liabilities, damages, losses, costs and expenses, including legal fees and any
other charges whatsoever, howsoever caused, that may arise as a result:
17.2.1. of any breach of the Terms by you;
17.2.2. violation by you of any law or the rights of any third party;
17.2.3. use by you of the services or use by any other person accessing the services using
your user identification, whether or not with your authorization; or
17.2.4. acceptance of any winnings.
17.3. In cases when you are in a major violation of the Terms we reserve the right but are
not required to:
17.3.1. provide you with the notice (using Your Contact Details) that you are in a violation
of the Terms requiring you to stop the continuation of the violation;
17.3.2. suspend Your Account, making you unable to place bets or play games on the
17.3.3. close Your Account with or without a prior notice from us;
17.3.4. withdraw from Your Account the amount of any pay-outs, bonuses or winnings which you
have acquired ?as a result of any major violation;
17.4. We have the right to disable your user name and password if you fail to comply with any
of the provisions of the Terms.
18. INTELLECTUAL PROPERTY RIGHTS
18.1. The contents of the Website are subject to copyright and other proprietary rights
either owned by the Company or used under the license from third party right owners. All downloadable or printable
material contained on the Website may be downloaded to a single personal computer only and may be printed solely
for personal and non-commercial use.
18.2. Under no circumstances shall the use of the Website grant any user any part of
intellectual property rights (e.g. copyright, know-how or trademarks) owned by the Company or by any third party
18.3. Any use or reproduction of any trade names, trademarks, logos or other creative
material appearing on this website is prohibited.
18.4. You will be solely liable for any damage, costs or expenses arising out of or in
connection with the commission of any prohibited activities. You shall notify the Company immediately upon becoming
aware of the commission by any person of any of the prohibited activities and shall provide the Company with
reasonable assistance with any investigations it may conduct in light of the information provided by you in this
19. YOUR PERSONAL INFORMATION
19.1. We are required to comply with data protection requirements in the way the Company uses
any personal information collected during your visit to the Website. We therefore take our obligations in relation
to the way we use your personal information very seriously. The Company shall handle all personal information
19.2. By providing us with the information you agree with our right to process your personal
information for the purposes described in the Terms or purposes of Website administration or compliance with the
legal or regulatory obligation.
19.3. It is the Company’s policy to not disclose any personal information to anyone except to
the employees that need an access to your data to provide you with the service.
19.4. We will retain copies of all your communications with us (including copies of any
emails) in order to maintain the accurate records of the information that we have received from you.
20.1. The Company uses 'cookies' in order to provide a certain functionality of the Website.
A cookie is a small text file that is placed on your computer when you access the Website, which allows us to
recognize you when you come back to the Website. More information about deleting or controlling cookies is
available at www.aboutcookies.org. Please note that by deleting our cookies or disabling
cookies you may not be able to access the certain areas or use the certain features of the Website.
21. COMPLAINTS AND NOTICES
21.1. If you wish to make a complaint regarding the Website, as a first step you should as
soon as reasonably practicable contact Support Service about your complaint.
21.2. In the event of any dispute, you agree that the records of the server shall act as the
final authority in determining the outcome of any claim.
21.3. You acknowledge that our random number generator will determine the outcome of the
games played on the Website and you accept the outcomes of all such games. If there is any discrepancy between the
gaming results on your computer and the results on our server, the results on our server shall be final and
binding. If there is any discrepancy between your on-screen display and the balance in your account, the balance
held on the Company’s server is deemed to be the balance in your account and this determination shall be final and
binding. You will forfeit any amounts shown to be in Your Account that result from human error or technical
22.1. The original text of the Terms is written in English and any interpretation of them
will be based on the original English text. If the Terms or any documents or notices related to them are translated
into any another language the English version will prevail.
23. TRANSFER OF RIGHTS AND OBLIGATIONS
23.1. We reserve the right to transfer, assign and sublicense or pledge the Terms, in whole
or in part, to any person (without your consent), provided that any such assignment will be on the same terms or
terms that are no less advantageous to you.
24. EVENTS OUTSIDE OUR CONTROL
24.1. The Company will not be liable or responsible for any failure to perform or delay in
performance of any of our obligations under the Terms that is caused by events outside our reasonable control,
including, without limitation, acts of God, war, civil commotion, interruption in public communications networks or
services, industrial dispute or DDOS-attacks and similar Internet attacks that may have an adverse effect ("Force
24.2. Our performance is deemed to be suspended for the period the Force Majeure event
continues and we will have an extension of time for performance for the duration of that period. We will use our
reasonable endeavours to bring the Force Majeure event to a close or to find a solution by which the Company
obligations may be performed despite the Force Majeure event.
25.1. If we fail to insist upon strict performance of any of your obligations or if we fail
to exercise any of the rights or remedies to which we are entitled, this shall not constitute a waiver of such
rights or remedies and shall not relieve you from compliance with such obligations.
25.2. A waiver by us of any default shall not constitute a waiver of any subsequent default.
No waiver by us of any of the provisions of the Terms shall be effective unless it is expressly stated to be a
waiver and is communicated to you in writing in accordance with the above.
26.1. If any of the Terms are determined to be invalid, unlawful or unenforceable to any
extent, such term, condition or provision will to that extent be severed from the remaining terms, conditions and
provisions which will continue to be valid to the fullest extent permitted by law. In such cases, the part deemed
invalid or unenforceable shall be amended in a manner consistent with the applicable law to reflect, as closely as
possible, Our original intent.
27. GOVERNING LAW
27.1. The Terms shall be governed by and interpreted in accordance with the laws of the
Netherland Antilles and you irrevocably submit, for the benefit of the Company, to the exclusive jurisdiction of
the courts of the Netherlands Antilles to settle any disputes (including claims for set off and counterclaims)
which may arise in connection with the creation, validity, effect, interpretation or performance of, or the legal
relationships established by the Terms or otherwise arising in connection with the Terms.
28.1. The Website may contain links to other websites which are also outside the Company’s
control and are not covered by the Terms. The Company will not be liable for the content of any third party
websites or the actions or omissions of their proprietors nor for the contents of third party advertisements and
sponsorship on those websites. The hyperlinks to other websites are provided for information purposes only. You use
any such links at your own risk.
29. COMPLIMENTARY POINTS
29.1. The Company rewards its loyal and regular players by giving them a possibility to gain
the player points (“Comp Points”) that you can transfer into Your Accounts hence obtaining real money for free to
play with real bets with the possibility to win real money. From the moment you starting to play and place your
first wager you will begin to accumulate complimentary points.
29.2. Depending on the amount of bets placed in different games that are divided into
categories with the multiplier, you get a certain number of Comp Points:
1/50 - all slots;
1/100 - blackjack, poker, video poker;
0 – baccara, kazinovar, reddog.
If, for example, you play a slot machine, then by placing bets a total of 50 dollars you
receive 1 (one) comp point.
29.3. Depending on the number of Comp Points accumulated during game, you will be awarded
with the certain status:
1 - beginner (the required number of Comp Points is from 0 to 10);
2 - permanent (the required number of Comp Points is from 10 to 50);
3 - VIP SILVER(the required number of Comp Points is from 50 to 500);
4 - VIP GOLD (the required number of Comp Points is from 500 to 5000);
5 - VIP PLATINUM (the required number of Comp Points is from 5000 to 25000)
6 - MAX POWER (the required number of Comp Points starts from 25000).
29.4. If you do not confirm your email address you will not have an opportunity to convert
Comp-points to your money balance.
29.5. Depending on the status of the player the Company provides different Com point
conversion rates to credit them to user accounts.
STATUS COMP POINTS CASHBACK RATE
Novice 0 – 10 12:1
Regular 10 – 50 12:1
VIP Silver 50 – 500 11:1
VIP Gold 500 – 5000 10:1
VIP Platinum 5000 – 25000 9:1
Max power 25000 – ∞ 8:1
STATUS COMP POINTS CASHBACK RATE
Novice 0 – 10 15:1
Regular 10 – 50 15:1
VIP Silver 50 – 500 13:1
VIP Gold 500 – 5000 12:1
VIP Platinum 5000 – 25000 11:1
Max power 25000 – ∞ 10:1
STATUS COMP POINTS CASHBACK RATE
Novice 0 – 10 12:36
Regular 10 – 50 12:36
VIP Silver 50 – 500 11:36
VIP Gold 500 – 5000 10:36
VIP Platinum 5000 – 25000 9:36
Max power 25000 – ∞ 8:36
29.6. Comp Points that you earn can be used as buy-in for tournaments and can be redeemed in
some cases as promos on the set dates and are recorded against Your Account. You may view the available Comp Points
in the Profile section of Your Account.
29.7. The Company reserves the right to remove from Your Account all accrued Comp Points
dormant for a period of 6 (six) months or more.
29.8. In the event that the Company believes you are abusing or attempting to abuse a comp
point or other promotion, or is likely to benefit through abuse or lack of good faith from the Terms adopted by the
Company, then the Company may, at its sole discretion, deny, withhold or withdraw any Comp Point or promotion from
you, or rescind any policy with respect to you, either temporarily or permanently, or terminate your access to the
services and/or block Your Account. The Company shall be under no obligation to refund to you any funds that may be
in Your Account other than the amount of your original deposit.
29.9. Comp points can be only accumulated when the bets are placed out of Cash Balance of a
30. BONUS MONEY - SUMMARY
You may be awarded bonuses or bonus money when You register to join our casino or during your
time as a member of our casino. You are able to opt-out of receiving bonuses from Us at any time by contacting Our
Customer Services department at support@MaxCasinoMax.com or
through our live chat. Or, if you have not yet registered with us, bonuses will not be applied to Your account if
you do not tick ‘I want to receive bonuses’ checkbox on the registration form. It is important that You fully
understand the terms of each bonus offer that you participate in. This section contains the general terms and
conditions associated with all bonuses within our casino. In addition, each bonus offer may also have supplementary
terms and conditions that will be provided when You are invited to participate in the offer.
30.1.1 BONUSES – THE DETAILS
All bonuses are based on the following rules. When you have a bonus on your
The bonus amount will be placed into a Bonus Balance and will be kept separate from your Cash
When you place a bet, the bet will be deducted from your Cash Balance. If there are no funds
remaining in your Cash Balance, then bets will be deducted from your Bonus Balance.
Any winnings that you receive will be placed on to your Bonus Balance and cannot be withdrawn
until you have met the Wagering Requirements for that bonus.
The bonus amount itself may also not be withdrawn until you have met the Wagering
Requirements. In some cases the bonus is Non-Redeemable, in which case the bonus amount can never be
When you have met the Wagering Requirements, the sum in your Bonus Balance that is linked to
the active bonus will be transferred into your Cash Balance and may then be withdrawn at any time.
Not all bets will not count towards wagering requirements, for example low risk roulette
bets. See below for more details.
Please ensure your read all other terms below that relate to bonuses.
Only one Bonus can be awarded for any specific event unless We state otherwise, and only one
Bonus can be active on your Account at any time.
30.1.2 YOUR CASH BALANCE AND YOUR BONUS BALANCE
A Bonus is considered as a 'free bet' and it does not have an equivalent cash value. No cash
alternative, substitution, transfer or assignment of any Bonus will be allowed at any time other than as set out in
When You are awarded a Bonus, it will be added to the "Bonus Balance" in Your
You cannot withdraw any sums in your Bonus Balance. When You deposit your own cash, this will
be added to your Account's "Cash Balance". You may withdraw any sums in Your Account's Cash Balance, but You will
forfeit any sums remaining on your Bonus Balance if you do so.
30.1.3 BETTING AND MAKING WITHDRAWALS WHEN YOU HAVE A BONUS
The cash that you Deposit will be used to place bets on the Service(s). Only if there are no
funds remaining in Your Cash Balance will Your bets be funded from Your Bonus Balance automatically. Any winnings
you receive when You have a Bonus active on Your Account will be added to your Bonus Balance and may only be
withdrawn once the Wagering Requirements have been met.
Please note where You choose to receive Bonuses from Us, and generate winnings from such
Bonuses, in excess of Five Thousand Dollars and You subsequently request a withdrawal, we reserve the right to
restrict such withdrawal to be a maximum of Five Thousand Dollars in any 7 day period. The remaining amount will be
placed back into Your Player account.
All Withdrawals depend on fulfilling all conditions specified above and the verification of
all ID documents requested.
When You have met the Wagering Requirements for the active bonus, the Bonus Balance
associated with the active Bonus (being any accrued winnings or any remaining bonus amount) will be transferred to
your Cash Balance and may be withdrawn.
PLEASE NOTE that if You withdraw funds from your Cash Balance before you have met the
Wagering Requirements you will forfeit all Bonuses and all accrued winnings.
Please also note that if your bonus balance hits "zero" (0) at any point, then Bonuses are
considered redeemed and are no longer subject to Wagering requirements.
30.1.4 TYPES OF BONUSES
The terms of the specific Bonus will indicate whether that Bonus is Withdrawable or
Non-Redeemable. Withdrawable Bonuses are those where the Bonus amount together with any accrued winnings will be
transferred into Your Cash Balance once the Wagering Requirements have been met. Non-Redeemable Bonuses are those
where the original Bonus amount will never be transferred to Your Cash Balance (but any accrued winnings will be
transferred once the Wagering Requirements have been met).
30.1.5 WAGERING REQUIREMENTS
The Wagering Requirements of a Bonus means the total amount of bets you must stake before the
Bonus and any accrued winnings are transferred into your Cash Balance and can be withdrawn. The Wagering
Requirements for each Bonus are set out in the specific terms for the Bonus and will be expressed as a multiple of
the Bonus amount, or of the Bonus plus the Deposit amount. The Wagering Requirement for Bonuses will be set out in
the terms specific to that Bonus. Not all bets will count towards the Wagering Requirements. Bets on Blackjack,
Arcade games (Heads or Better, Dice Twister, etc) Video poker games (Jacks or Better, Aces and Faces, etc),
Baccarat, Casino Hold'em, 2 Ways Royal, Craps and Sic Bo games contribute 5% of actual wagering on these games
towards Your Wagering Requirements. All other Slot games contribute 100%, Roulettes contribute 0%.
The percentage of bets that contribute towards wagering requirements may differ for other
bonus offers, but this will be made clear within the terms for those specific offers. Please read the wagering
requirements carefully for each bonus offer you may receive.
30.1.6 MULTIPLE BONUSES ON A SINGLE ACCOUNT
Bonuses are handled one after the other. When the earliest Bonus is 'Fulfilled' or 'Revoked'
(see the Clause below for the meaning of these terms), the next Bonus in line will become 'Active'.
There are four different stages to a Bonus, and these are as follows:
Active – A Bonus that You have started to play through, but in respect of which You have not
yet completed the Wagering Requirements. While You have an active Bonus on Your Account, You cannot withdraw any
bonus amount and/or any winnings.
Pending – A second or subsequent Bonus on Your Account which You have not yet started to play
through. A Pending Bonus cannot be withdrawn.
Fulfilled – A Bonus where the Wagering Requirements have been met. The bonus amount and any
winnings accrued will be automatically transferred into Your Cash Balance and can be withdrawn.
Revoked – An Active or Pending Bonus can be revoked and removed from Your Bonus balance if
either: (a) You have not met the Wagering Requirements within the defined period; or, (b) You decide to withdraw
any cash amount from Your Account before the Wagering Requirements have been met; or (c) You are in breach of this
Agreement or the promotion terms and conditions.
When a Bonus is revoked then Your bonus balance will be set to 0 and there will be no future
liability on Your part in respect of the revoked Bonus.
30.1.7 PROMOTION ABUSE
Our casino reserves the right to review transaction records and logs from time to time, for
any reason whatsoever. If, upon such a review, it appears that player is participating in strategies that our
casino in its sole discretion deems to be abusive, we reserve the right to revoke the entitlement of such a player
to the promotion.
If upon such review, the players' practices have been deemed to be "Promotion Abuse", we have
the right to take the following actions, at its sole discretion, against such abusers:
We reserve the right to revoke and/or cancel any bonuses and winnings that We regard may have
been redeemed by misuse of the system. Abusing player accounts may be terminated immediately.
Players found to be abusing Bonus offers may be barred from receiving further
Please be aware that a valid telephone contact number MUST be provided on registration as We
may make a confirmation call to You as part of confirming Your identity. If you cannot be contacted on the number
provided any winnings accrued from use of any bonus offer may be forfeited and Your account terminated.
We reserve the right to change the terms and conditions of any Bonus promotional offer at any
time and it is the responsibility of the player to periodically check for changes and updates.